* Viqso Jewels 1-Year Warranty Terms and Conditions*
Thank you for choosing Viqso Jewels. We are pleased to offer a 1-year warranty on our 925 sterling silver jewelry. Please read the following terms and conditions carefully, as they outline the scope of coverage and conditions for availing of this warranty.
1. Warranty Coverage
This 1-year warranty covers:
- Manufacturing defects in material or craftsmanship.
- Tarnishing or color fading of sterling silver (under normal use and maintenance).
2. Exclusions
This warranty does not cover:
- Normal wear and tear, scratches, or damages resulting from mishandling, misuse, or accidents.
- Damage due to exposure to chemicals (including perfumes, lotions, and cleaning agents).
- Repairs or alterations made by third parties.
- Loss or theft of the item.
3. Warranty Period
The warranty is valid for a period of *one (1) year from the date of purchase*. Proof of purchase, such as an order confirmation or receipt, is required to claim the warranty.
4. Conditions for Warranty Claims
To be eligible for a warranty claim:
- The jewelry item must not have been subjected to any unauthorized modifications or repairs.
- The item should be returned in its original condition, along with proof of purchase.
- The warranty is applicable only to the original purchaser and is non-transferable.
5. How to Claim the Warranty
To initiate a warranty claim:
1. Contact our customer service team via email at support@viqsojewels.com or through the Viqso Jewels app.
2. Provide the order number, description of the defect, and any relevant photographs.
3. Once approved, you will receive instructions on how to return the item to us.
6. Repair or Replacement
Upon validating the warranty claim, we will, at our discretion, either:
- Repair the item free of charge, or
- Replace the item with an identical or similar product if repair is not feasible.
7. Shipping Costs
The customer will bear the shipping costs to send the defective product to us. However, if the item is deemed to have a valid manufacturing defect, we will cover the cost of shipping the repaired or replaced product back to the customer.
8. Limitation of Liability
Viqso Jewels shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. This warranty is the sole and exclusive remedy provided to the customer.
9. Governing Law
This warranty and any disputes arising under it shall be governed by the laws of India.
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*Note*: We recommend storing your sterling silver jewelry in a cool, dry place and avoiding exposure to chemicals to prolong its shine and durability.
1. Warranty Coverage
This 1-year warranty covers:
- Manufacturing defects in material or craftsmanship.
- Tarnishing or color fading of sterling silver (under normal use and maintenance).
2. Exclusions
This warranty does not cover:
- Normal wear and tear, scratches, or damages resulting from mishandling, misuse, or accidents.
- Damage due to exposure to chemicals (including perfumes, lotions, and cleaning agents).
- Repairs or alterations made by third parties.
- Loss or theft of the item.
3. Warranty Period
The warranty is valid for a period of *one (1) year from the date of purchase*. Proof of purchase, such as an order confirmation or receipt, is required to claim the warranty.
4. Conditions for Warranty Claims
To be eligible for a warranty claim:
- The jewelry item must not have been subjected to any unauthorized modifications or repairs.
- The item should be returned in its original condition, along with proof of purchase.
- The warranty is applicable only to the original purchaser and is non-transferable.
5. How to Claim the Warranty
To initiate a warranty claim:
1. Contact our customer service team via email at support@viqsojewels.com or through the Viqso Jewels app.
2. Provide the order number, description of the defect, and any relevant photographs.
3. Once approved, you will receive instructions on how to return the item to us.
6. Repair or Replacement
Upon validating the warranty claim, we will, at our discretion, either:
- Repair the item free of charge, or
- Replace the item with an identical or similar product if repair is not feasible.
7. Shipping Costs
The customer will bear the shipping costs to send the defective product to us. However, if the item is deemed to have a valid manufacturing defect, we will cover the cost of shipping the repaired or replaced product back to the customer.
8. Limitation of Liability
Viqso Jewels shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. This warranty is the sole and exclusive remedy provided to the customer.
9. Governing Law
This warranty and any disputes arising under it shall be governed by the laws of India.
---
*Note*: We recommend storing your sterling silver jewelry in a cool, dry place and avoiding exposure to chemicals to prolong its shine and durability.